Privacy Policy

Effective Updated: June 19, 2025

Last Updated: June 19, 2025

Sybrix Labs (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use Oasis AI (“Service”), which is operated and owned by Sybrix Labs. By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Service.

1. Information We Collect

a) Personal Identifiable Information (PII)

  • Full name
  • Email address
  • Billing and payment information
  • Company or organization name
  • IP address and geolocation

b) Account & Technical Information

  • Account ID and authentication logs
  • Session data
  • Device and browser information
  • Operating system and screen resolution

c) Usage Data

  • Text prompts submitted by users
  • Outputs generated by the AI
  • Clickstream data and navigation behavior
  • Session heatmaps and analytics

d) Cookies and Similar Technologies

Cookies help maintain sessions, analyze site usage, and personalize experiences. You may manage cookie settings through your browser, but disabling them may affect functionality.

2. How We Use Your Information

  • Service provisioning and maintenance
  • Account management and authentication
  • Payment processing
  • Support and communication
  • Security and fraud detection
  • Analytics and product improvement

3. Sharing of Your Information

We do not sell your data. Data may be shared with:

  • Payment processors
  • Cloud service providers
  • Analytics platforms
  • Legal authorities if required

4. Data Retention

Data is retained while the account is active. After deletion, data is purged after 30 days unless required by law.

5. Your Rights

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Restriction or objection to processing

6. Data Security

We employ encryption, secure authentication, and regular audits. In case of a breach, we will notify affected users within 72 hours.

7. Children’s Privacy

The Service is not intended for users under 13. If we learn a child has provided personal data, we will delete it.

8. International Data Transfers

Your data may be transferred to countries outside your own. We ensure proper legal safeguards, such as Standard Contractual Clauses.

9. Third-Party Links

We are not responsible for the privacy practices of external sites. Review their privacy policies separately.

10. Changes to This Policy

We may update this policy and will notify users of major changes. Continued use implies consent to updated terms.